Overview
Tallulah’s Jewels refund and returns policy is effective for 15 days. If 15 days have passed since your purchase, I can’t offer you a full refund.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To make your return, email sylvia@tallulahsjewels.com to let me know you will be returning your item.
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at syliva@tallulahsjewels.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please ship your return using a trackable shipping service, from more expensive items purchasing shipping insurance is recommended. We will notify you when your return is received.
Need help?
Contact us at sylvia@tallulahsjewels.com for questions related to refunds and returns.